How Indian Healthcare BPO Can Contribute To Macra/Mips in the Future?

Given the elaborate explanations and simplified demonstrations, physicians believed the transition of the current payment system to MACRA/MIPS would be an added advantage going forward. But still many believed this would be causing a biggest overhaul of the system and would require more time to implement and many lobbied to cause a delay in the implementation. Unfortunately it didn’t get delayed, but has arrived on time. Physicians and practice managers are still perplexed about the whole process and how much time they should really invest in to carry out the processes involved. Recently, Trump administration has been trying hard to repeal many components of ObamaCare and Centers for Medicare and Medicaid Services – CMS has been silent on how it is going to affect MACRA/MIPS process.

The reality is, whether “ObamaCare” or “TrumpCare,” it seems that with some modifications, most of the components of MACRA/MIPS are here to stay. With the implementation of EMR, the clinics are already finding it hard to see more patients on a daily basis. The main reasons being doctors having to spend a lot more time before the computer, the complexities involved in chart preparation, and requirement of more front office staff to handle EMR. It will be even more difficult to concentrate on preparing reports for MACRA/MIPS simultaneously. Even though most of the EMRs have been revised to include the option of reporting MACRA/MIPS components directly, they require the details to be entered into specific areas so that they can get directly reported. The physicians have just settled down with their chart preparation techniques for their respective EMRs. Most of them still do not use drop downs or templates and use freestyle as their format for chart preparation since it is less complex and demands less of their time. So these physicians now again would have to adjust to a new kind of chart creation, keeping in mind reporting for MACRA/MIPS.

This is again going to make them see less patients and spend more of their precious time in mere clerical processes. Another option of reporting MACRA/MIPS as a separate process without using the EMR is widely viable, but this requires employing someone at least as skilled as a nurse, so that the reporting can be done accurately. This again increases overheads for the practices. The cost incurred might actually be more than the incentive by MACRA/MIPS. This is where India can lend a helping hand with her highly skilled medical transcription experience. Since Indians work overnight, they can convincingly report the MACRA/MIPS components the same day, and there will be no pending reports for the next day.

The cost to the practices would be greatly reduced, thus they will be able to fully utilize the incentive for reporting in MACRA/MIPS. We at Seyyone Software Solutions Private Ltd, with more than 17 years experience in medical transcription in India, have been closely observing these happenings in the US and have already offered our assistance to all our existing clients. They are just getting the MACRA/MIPS sorted out and they are waiting for it to settle down. They have informed us they are surely going to look at options to use Seyyone’s team for assistance. We, at Seyyone, would make sure to assist the physicians out of this crisis and expect more offers coming our way once MACRA/MIPS has stabilized and the practices start reporting on a regular basis.

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